Privacy policy

Effective Date: 7/6/23

At Fresh Health Aus, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. By accessing or using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

  • Name: We may collect your name when you create an account or place an order.
  • Email Address: Your email address is collected to communicate with you, send order updates, and provide support.
  • Billing and Shipping Address: We require this information to process your orders and deliver them to the correct address.
  • Phone Number: Your phone number may be used for order-related communication and support.
  • Payment Information: We collect payment details to process your orders, but this information is securely handled by our payment processors, and we do not store your payment information.

Non-Personal Information

  • Cookies: We use cookies and similar technologies to collect information about your browsing behavior and preferences on our website.
  • Log Data: Our servers automatically log information about your interactions with our website, including your IP address, browser type, and referring pages.

How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process your orders, send order confirmations, and provide order-related services.
  • Communication: To communicate with you, respond to your inquiries, and provide customer support.
  • Improvement: To analyze and improve our services, website, and user experience.
  • Marketing: To send you promotional emails, newsletters, and updates about our products and services, but only if you've given us explicit consent.
  • USA privacy policy opt out: As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

  • Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

  • If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with third-party service providers who assist us in operating our website or conducting our business, but they are bound by confidentiality and data protection agreements.

Your Choices

You have the right to:

  • Access and update your personal information.
  • Opt out of marketing communications.
  • Delete your account and personal data, subject to legal requirements.

Security

We take data security seriously. We implement industry-standard security measures to protect your information, both during transmission and after we receive it. However, no method of transmission over the internet or electronic storage is completely secure.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/e98276/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/e98276/privacy_policy).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the effective date. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about our privacy policy, please contact us at support@freshhealth.com.au