Shipping policy

Thank you for choosing Fresh Health for your shopping needs. We're committed to providing you with the best possible shopping experience and ensuring that your orders are delivered in a timely and secure manner. Please take a moment to review our shipping policy to understand how we handle shipping, delivery, and related matters.

Shipping Methods

Fresh Health offers several shipping options to meet your needs. The available methods may vary depending on your location and the items in your order. During the checkout process, you will be able to choose from the following shipping methods:

  1. Standard Shipping: 
  2. Expedited Shipping: 
  3. Express Shipping: 

Please note that these estimated delivery times are guidelines, and actual delivery times may vary based on factors like location, holidays, and order volume.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs during the checkout process before finalizing your purchase. We may offer free shipping for orders that meet certain criteria, which will be clearly communicated on the product pages or during checkout.

Order Processing

We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days, but it may take longer during peak seasons. Once your order is processed, you will receive an email notification with tracking information to monitor the status of your shipment.

Shipping Destinations

We currently offer shipping within Australia, USA, Canada, UK, EU, China. If your location is not listed, please contact our customer support for assistance.

Tracking Your Order

To track your order, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our designated carrier's website. If you encounter any issues with tracking your order, please don't hesitate to reach out to our customer support team for assistance.

Shipping Delays

While we make every effort to ensure timely deliveries, there may be instances of shipping delays due to unforeseen circumstances, such as extreme weather conditions, natural disasters, or carrier-related issues. Fresh Heath is not responsible for delays beyond our control, but we will work diligently to resolve any issues and keep you informed of any delays.

Returns and Refunds

For information on returns, refunds, and our return policy, please visit our Return Policy page.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at support@freshhealth.com.au. Our dedicated customer support team is here to assist you.

Thank you for choosing Fresh Health. We appreciate your business and look forward to serving you.